TERMS & CONDITIONS:
Wherever used herein, the term “equipment” shall include any equipment rented from Epic Mountain Bike. Epic Mountain Bike, its agents, servants, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Epic Mountain Bike be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Epic Mountain Bike, or of any agent or supplier, or due to force majeure. Renters follow any suggested itinerary at their own risk and agree not to hold Epic Mountain Bike or Epic Rides Nepal responsible for injury or death resulting from accidents. We strongly recommend the use of approved helmets whenever mounted on a bicycle. Helmets are provided at no extra cost. The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use, assembly and maintenance of bicycles will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle.
DELIVERY AND COLLECTION
Delivery and collection service is subject to approval by management at delivery and collection location, our courier provider and Epic Mountain Bike. All delivery and collection locations should have a staffed reception and local contact phone number. Renters are responsible for ensuring that management at their accommodation is agreeable to accepting bike delivery and providing safe storage for bikes pending the renters arrival. Similarly, renters are responsible for ensuring that management at the designated collection address are agreeable to safely storing bikes and handing them over to our courier service. Renters staying in private residences may collect bikes from our Store at Jhamsikhel and return them to the same.
MAINTENANCE, TUNING AND RESPONSIBILITY
Although all our bikes are professionally serviced before dispatch, bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter's expense. Epic Mountain Bike will cover the cost of damages due to equipment failures beyond the renters control; i.e. damage occurred during transport or worn parts. Any deficiencies must be communicated to Epic Mountain Bike within 48 hours of receipt of the equipment. To be eligible for a refund on such parts and service, you must provide Epic Mountain Bike with a photo of the damaged or worn parts and an invoice for new parts or services. Epic Mountain Bike is responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs. Epic Mountain Bike is not responsible for the following occurrences during bike rental: gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / damage beyond the control of Epic Mountain Bike and resultant of rider use or misuse.
If you are undertaking an unassisted bicycle tour we strongly recommend that you have some basic bicycle maintenance knowledge. A list of the closest bike shops can be provided on request.
RESPONSIBILITY FOR DAMAGE OR LOSS
Customer agrees he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Epic Mountain Bike for said equipment. Therefore regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment.
Customer understands and agrees that any subleasing of rental equipment is prohibited and that any such sublease shall immediately cause termination and cancellation of this contract.
Customer shall assume liability for any and all damage or loss of and to personal property, accident / injury to other persons related to said rental equipment.
Epic Mountain Bike can provide at an extra cost a personal accident insurance policy. We strongly recommend that you always carry a personal or travel insurance policy.
THEFT AND DAMAGE INSURANCE
You may pay an additional Theft & Damage fee which in case of theft or damage to the bicycle will reduce payments by half those on our Price List. In case of theft a formal Police Report must be lodged and a copy must be forwarded to us. In case of damage a photo must be provided to us.
TERMINATION OF AGREEMENT:
Customer agrees that Epic Mountain Bike has the right to terminate this agreement at any time and retake possession of said equipment and for said purpose Epic Mountain Bike may enter upon the premises of the customer without becoming liable for trespass.
We require a 100% deposit per bike hire for rentals which will instantly provide you with 10% off on the total amount. We may require a damage deposit plus the driver’s license / photo ID of one member of the party. Any deposit given by the customer shall be applied to and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement, or to recover any sums due to here under, customer agrees to pay all legal fees, court costs, or other expenses.
LATE RETURN FEE :
An additional day’s rental fee will be charged for each day customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Epic Mountain Bike or wherever agreed.
Revised December 2017