We are excited for you to get to Epic Mountain Bike Online order!
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
Epic Mountain Bike products can sometimes ship from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. Thank you for your understanding. You may receive your items separately, but you will only be charged the one shipping cost so not to worry!
Shipping may take 3-10 days. Some products take longer to arrive. Those will be clearly marked on the website so you are aware of a 2-3 week shipping delay on those particular specialty items.
We offer free shipping on all orders in the NEPAL over the value of NPR.1500/-
In the unlikely event that you have not received your parcel within 10 business days of placing your order (excluding speciality orders labelled on the website product page as taking longer to arrive) please contact us at [email protected] and we can look into your order for you. Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by the courier company.
Do you live outside of the NEPAL? Simply send us an email to [email protected] with your request. Many of our products do ship outside of the NEPAL and we will assist you via email.
For returns please see our full policy HERE.
You may also link here for the RETURN FORM HERE.